Refund and cancellation policy

1. Free trial

Every new workspace can capture its first 25 leads free, with all features except WhatsApp campaigns. The trial does not expire and no payment details are asked for. Please use it to decide whether ExpoData suits your team before buying a plan.

2. Plans and payment

Plans are sold for one year at a time and paid in advance in Indian rupees, plus GST, through our payment partner Cashfree Payments (UPI, cards or net banking). A GST tax invoice is issued for every payment and is available under Settings → Billing.

3. Cancellation

Plans do not renew automatically and we never charge you without you starting a payment. To stop, simply do not renew: your plan stays active until the end of the period you paid for, followed by a 7-day grace period. After that, new lead captures pause, while your existing data, dashboards and exports remain available to you.

You can export your data or ask us to delete your workspace at any time (see our Privacy Policy). Deleting a workspace does not create a refund.

4. Refunds

All payments are final and non-refundable. This includes unused time on a plan, periods in which the product was not used, and moves to a lower plan.

We refund the full amount, including GST, only when:

• you were charged more than once for the same order;
• money was debited but the payment failed or your plan was not activated; or
• the amount charged differs from the total shown to you at checkout (we refund the difference).

When you upgrade before your plan ends, the unused value of your current plan is credited against the upgrade price. That credit is applied to the upgrade and is not paid out.

5. How to request a refund

Email hello@expodata.in from your account email within 30 days of the payment, with your order ID or invoice number. Once a refund is approved it is issued through Cashfree Payments to the original payment method and usually reaches you within 5 to 7 working days, depending on your bank. We issue a GST credit note for every refund.

Payments that fail at the bank are usually reversed automatically by your bank or Cashfree without any request.

6. Contact

ExpoData is operated by Catalyst Web Trendz Private Limited, LGF, D745, Chittaranjan Park, New Delhi, Delhi 110019, India (GSTIN 07AAFCC2746M1ZF). For billing questions write to hello@expodata.in, or see our contact page.